Hit a line? Do this first
- Stop work. Shut off machinery and anything that could spark.
- Gas escaping or anyone hurt: move everyone away, upwind if you can, and keep people and vehicles back. Call 911 and the gas emergency line.
- Power line damaged or down: stay at least 10 metres away and call 911.
- Do not repair, backfill, cover the damage or operate valves.
- Call the utility owner, even if the damage looks minor. A scraped coating or tracer wire still needs inspection.
- Take photos of the damage and the markings nearby, and write down the time.
| Fire, police, ambulanceAnyone hurt, gas escaping, or a downed or damaged power line. | 911 |
|---|---|
| FortisBC gas emergencies (24 hours)Any gas line that is struck, pulled or leaking. | 1-800-663-9911 |
| BC HydroDamage to power lines that is not an emergency. Call 911 first if a line is down. | 1-800-224-9376 |
| BC 1 CallLocate questions and emergency locates. | 1-800-474-6886 |
| WorkSafeBC Prevention Line (24 hours)Report serious incidents and gas line damage. | 1-888-621-7233 |
Gas line damage must also be reported to FortisBC and WorkSafeBC.
Need a locate or scan after a strike?
We can locate the remaining lines before work starts again.
We can locate the remaining lines before work starts again.